Your privacy and data security are our highest priorities
Last Updated: October 1, 2025
Welcome to FileMixr.com's Privacy Policy. This policy explains how we collect, use, store, protect, and share your personal information when you use our file conversion services. We are committed to protecting your privacy and ensuring transparency in our data practices.
By accessing or using FileMixr.com services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please discontinue use of our services. This policy applies to all users of our website, mobile applications, API, and related services.
FileMixr.com operates in compliance with international data protection regulations including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws. We regularly review and update our practices to maintain the highest standards of data protection.
When you use our services, we may collect the following information that you voluntarily provide:
We automatically collect certain technical information when you use our services:
We use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze usage patterns, and maintain session information. You can control cookie preferences through your browser settings. For detailed information, see Section 8 on Cookies and Tracking.
We use collected information for the following purposes:
We do not view, analyze, or access the content of your uploaded files except when necessary for conversion processing or technical support with your explicit consent.
When you upload files for conversion, we temporarily store them on our secure servers solely for the purpose of processing your conversion request. Our automated systems process files without human intervention or content analysis.
File retention policies are designed to protect your privacy:
All uploaded files are transmitted using SSL/TLS encryption and stored on secure servers with restricted access. Files are isolated during processing to prevent unauthorized access or cross-contamination between users.
We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:
We work with trusted third-party service providers who assist in operating our platform, including cloud hosting providers, payment processors, analytics services, and customer support tools. These providers are contractually obligated to protect your information and use it only for specified purposes.
We may disclose information when required by law, including responding to subpoenas, court orders, or legal processes. We will notify you of such requests unless prohibited by law.
If FileMixr.com is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice and obtain consent if required before your information becomes subject to a different privacy policy.
We may share information for any other purpose with your explicit consent or at your direction.
We implement comprehensive security measures to protect your information:
| Security Measure | Implementation |
|---|---|
| Encryption | SSL/TLS encryption for data in transit; AES-256 encryption for data at rest |
| Access Controls | Role-based access restrictions; multi-factor authentication for admin accounts |
| Network Security | Firewalls, intrusion detection systems, and regular security audits |
| Data Isolation | User files and data are isolated to prevent unauthorized access |
| Monitoring | 24/7 security monitoring and automated threat detection systems |
| Employee Training | Regular security training and strict confidentiality agreements |
While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security but continuously work to protect your information using industry best practices.
You have the following rights regarding your personal information:
You have the right to access your personal information and request a copy of the data we hold about you. We provide account dashboards where you can view and export your information.
You can update or correct your personal information at any time through your account settings. If you encounter issues, contact our support team for assistance.
You have the right to request deletion of your personal information and account. Upon request, we will delete your data within 30 days, subject to legal retention requirements. Files are automatically deleted according to our retention policies.
You can object to certain processing activities or request restriction of how we use your information. Contact us to exercise these rights, and we will respond within applicable legal timeframes.
You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or adjusting your communication preferences in your account settings. This will not affect service-related communications.
To exercise any of these rights, contact us at privacy@filemixr.com or use the contact information provided in Section 11. We will respond to your request within 30 days and may require identity verification to protect your information.
Cookies are small text files stored on your device that help us provide and improve our services. We use both session cookies (deleted when you close your browser) and persistent cookies (remain until deleted or expired).
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Note that disabling essential cookies may affect platform functionality. You can also use our cookie preference center to manage non-essential cookies.
We use third-party analytics services like Google Analytics to understand usage patterns. These services may use their own cookies. We have configured these services to respect user privacy and anonymize IP addresses where possible.
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are under 18, please do not use our services or provide any personal information without parental consent.
If we become aware that we have collected personal information from a child without proper consent, we will take immediate steps to delete that information. Parents or guardians who believe we may have collected information from a child should contact us immediately at privacy@filemixr.com.
For educational institutions using our services for students, we require proper authorization and parental consent documentation. Educational accounts are subject to additional privacy protections and restrictions.
FileMixr.com operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.
When we transfer data internationally, we implement appropriate safeguards including:
For European Economic Area (EEA) users, we ensure that data transfers comply with GDPR requirements and provide adequate protection for your personal information.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. The "Last Updated" date at the top of this policy indicates when changes were last made.
For material changes that significantly affect your rights or how we handle your information, we will provide prominent notice through email notification to registered users or a banner on our website at least 30 days before the changes take effect.
Your continued use of our services after policy changes indicates your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We aim to respond to all privacy-related inquiries within 30 days. For urgent security concerns, please mark your communication as urgent.
For users in the European Economic Area, we comply with the General Data Protection Regulation (GDPR). You have specific rights including the right to access, rectification, erasure, restriction, portability, and objection. You also have the right to lodge a complaint with your local data protection authority.
California residents have rights under the California Consumer Privacy Act (CCPA) including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.
We comply with applicable privacy laws in all jurisdictions where we operate. If you are located in a jurisdiction with specific privacy requirements, those rights apply in addition to what is described in this policy.
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law:
| Data Type | Retention Period |
|---|---|
| Uploaded Files | Automatically deleted within 24 hours |
| Account Information | Until account deletion requested |
| Payment Records | 7 years for tax compliance purposes |
| Usage Logs | 90 days for security and analytics |
| Support Communications | 3 years for quality assurance |
| Marketing Preferences | Until opt-out or account deletion |
After retention periods expire, we securely delete or anonymize personal information to prevent recovery or reconstruction.
By using FileMixr.com services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein. If you do not agree with this policy, please discontinue use of our services.
You can withdraw your consent at any time by deleting your account or contacting our privacy team. However, this will not affect the lawfulness of processing based on consent before its withdrawal.
For more information about data protection and privacy:
We are committed to transparency and welcome your feedback on our privacy practices. Your trust is essential to our mission of providing secure and reliable file conversion services.