Frequently Asked Questions

Getting started with file conversion is simple and requires no registration. First, select the conversion tool you need from our homepage or tools section. Then, click the upload button to select files from your computer, or drag and drop files directly into the conversion area. Choose your desired output format from the available options, and click the convert button. Your file will be processed within seconds, and you can download the converted file immediately. For batch conversions, you can upload multiple files at once using our premium features.

No account is required for basic file conversions. You can start converting files immediately without any registration process. However, creating a free account provides additional benefits including conversion history, batch processing capabilities, faster conversion speeds, increased file size limits, and access to premium conversion formats. Registered users also receive priority support and can save their conversion preferences for future use.

We support hundreds of file formats across multiple categories. For documents, we handle PDF, DOCX, DOC, TXT, RTF, ODT, and more. Image formats include JPG, PNG, GIF, WebP, BMP, TIFF, SVG, and RAW formats. Video conversions support MP4, AVI, MOV, MKV, WMV, FLV, and WebM. Audio formats include MP3, WAV, OGG, AAC, FLAC, and M4A. We also support specialized formats for presentations, spreadsheets, archives, and ebooks. Visit our tools page for a complete list of supported formats.

Conversion times vary based on file size, format complexity, and current server load. Most document and image conversions complete within 5 to 15 seconds. Video and audio conversions may take longer depending on file size and output quality settings, typically ranging from 30 seconds to several minutes for large files. Premium users benefit from dedicated processing resources that significantly reduce conversion times. We display a real-time progress indicator during conversion so you always know the status of your file.

Free users can convert files up to 100MB in size. Registered free account holders receive an increased limit of 250MB per file. Premium subscribers enjoy much higher limits ranging from 1GB to 5GB depending on their subscription tier. For enterprise users requiring larger file conversions, we offer custom solutions with unlimited file sizes through our API. If you need to convert files larger than your current limit, consider upgrading your account or splitting large files into smaller segments.

We employ advanced conversion algorithms designed to preserve maximum quality during the conversion process. For lossless formats, quality remains identical to the original. When converting between lossy formats or compressing files, we offer quality settings that let you balance file size against visual or audio fidelity. Our default settings are optimized to maintain professional quality while keeping file sizes reasonable. Premium users can access advanced quality controls for fine-tuned output specifications.

Yes, we take data security seriously. All file uploads and downloads are transmitted using industry-standard SSL/TLS encryption. Your files are processed on secure servers with restricted access, and we never share your files with third parties. Each file is isolated during processing to prevent unauthorized access. Our infrastructure complies with international data protection standards including GDPR and CCPA regulations. For additional security, consider using our password-protected conversion feature available for premium users.

Both original and converted files are automatically deleted from our servers within 24 hours of upload. Most files are removed within 2 hours after conversion completion. You can also manually delete your files immediately after downloading them using the delete button on the conversion results page. We maintain strict data retention policies to ensure your privacy. Registered users can view and manage all their uploaded files through their account dashboard and delete them at any time before the automatic cleanup occurs.

We collect minimal information necessary to provide our services. For anonymous users, we only collect technical data like IP addresses and browser information for security and performance monitoring. Registered users provide email addresses and optional profile information. We never scan or analyze the content of your files for any purpose other than conversion. We do not sell or share your personal information with third parties. Complete details about our data collection and usage practices are available in our Privacy Policy.

Yes, our core file conversion services are completely free with no hidden charges or trial periods. Free users can convert unlimited files with reasonable file size limits and access to all standard conversion formats. We offer optional premium plans that provide enhanced features such as larger file sizes, batch processing, faster conversion speeds, priority support, and advanced output settings. Premium plans are available on monthly or annual billing cycles with significant discounts for annual subscriptions. You can upgrade or cancel at any time.

Premium subscriptions unlock powerful features designed for professional users and businesses. Benefits include increased file size limits up to 5GB, batch conversion of up to 50 files simultaneously, priority processing queues for faster conversions, access to specialized conversion formats, advanced quality and compression settings, conversion history and file management dashboard, OCR capabilities for scanned documents, watermark removal tools, and dedicated customer support with guaranteed response times. Premium users also enjoy an ad-free experience across all platforms.

If a conversion fails, first check that your file is not corrupted and is within the size limits for your account type. Ensure you are using a supported file format and that your internet connection is stable. Try refreshing your browser and attempting the conversion again. If the problem persists, our error messages usually provide specific guidance on the issue. You can also try converting the file using a different output format or quality setting. For persistent issues, contact our support team through the contact page with details about the error and the file formats involved.

Our platform works on all modern web browsers including Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, and Opera. We recommend using the latest version of your preferred browser for optimal performance and security. Mobile browsers on iOS and Android devices are fully supported, allowing you to convert files on smartphones and tablets. For the best experience, ensure JavaScript is enabled and your browser supports HTML5 file uploads. Internet Explorer is no longer supported due to security and compatibility limitations.

Yes, we provide a comprehensive RESTful API designed for developers and businesses who need to integrate file conversion capabilities into their applications. Our API supports all conversion formats available on the web platform with detailed documentation, code examples in multiple programming languages, and SDKs for popular frameworks. API access requires authentication via API keys with rate limiting based on your subscription tier. We offer dedicated API plans with higher rate limits, webhook support, and SLA guarantees. Visit our API documentation page or contact our sales team for enterprise API solutions.